For Business  /  E-commerce
Support that never sleeps

AI Agents for E-commerce

Your store never closes. Your support team does. That gap is revenue leaving quietly, every night.

24/7
support, every night
<90 sec
ticket response
every cart
followed up
The hidden cost

Where the work is actually leaking.

Three places it bleeds in e-commerce brands — and what an agent does about each.

Customers ask 'where's my order?' at 2am and churn when no one answers.

An agent handles tracking, returns, and the top support tickets instantly — in your brand's voice, around the clock.

Carts get abandoned and the follow-up never happens — or sounds like spam.

Recovery flows that feel human, timed to intent, bringing back the sales you already paid to acquire.

Retention is an afterthought because no one has time to run it.

Post-purchase sequences, win-backs, and review requests that run themselves and compound your repeat rate.

What we deploy

Built for how you actually run.

Not a template. Scoped to your business in the audit — a typical build covers:

24/7 support agent (tracking, returns, FAQ)
Abandoned-cart & browse-abandon recovery
Post-purchase & retention sequences
Review & UGC collection
Inventory & reorder alerts
An agent on the job

This runs hundreds of times a week.

Instantly, in your voice, while your team stays on what only humans can do.

Live · E-commerce
where is my order?? ordered 4 days ago
Totally understand — let me check. Your order shipped yesterday and arrives Thursday. Here's live tracking: [link]
oh great, thank you!
Anytime. I've also dropped a 10% code in your email for the wait — thanks for your patience 💚

Support tickets used to pile up overnight and we'd lose customers by morning. Now they're answered in seconds, in our voice, at 3am. Cart recovery alone paid for the whole build.

DTC founder · representative

How it works

Audit first. Build second. Stay for the long run.

No black box. Three steps, and you see the return before anything is built.

01

Free audit

We map every recurring task, where leads and hours leak, and what each fix is worth. You get a blueprint with projected return — before a dollar is spent.

02

Build & deploy

We build your custom agents, trained on your brand, voice, and data. Live in ~30 days, integrated with the tools you already use. Zero disruption.

03

Run & improve

We monitor, optimize, and report every month. You watch the work get done from one dashboard — and step back from the parts that were never yours to do.

Honest answers

The questions e-commerce brands actually ask.

Will it match my brand voice?

Exactly. Agents are trained on your brand, your tone, your policies — customers can't tell the difference, except they get answered in seconds.

We're on Shopify / our own stack.

We integrate with your existing stack — storefront, helpdesk, email, whatever you run. No migration.

What about complex tickets?

Routine 70% handled instantly; the genuinely complex 30% routed to your team with full context attached. They only touch what needs a human.

Will it feel spammy to customers?

The opposite. Recovery and follow-up are timed to real intent and written like a person — the reason it works is that it doesn't feel automated.

In e-commerce the math is brutal and clear: speed and follow-through are revenue. The audit quantifies exactly how much you're leaving after hours — and what it's worth to close the gap.

Start with a free audit.

We map where your hours and leads are leaking, project the return, and only build if it’s clearly worth it. No audit fee. No pitch.

Apply for a Free Audit →
Who builds it

Behavioral science, built into software.

MARSA is led by Seçil Sayhan, a behavioral scientist who spent a decade studying how people — and businesses — actually work. Every build is audit-first with a clear-return guarantee, grounded in a public 110+ source methodology. We don't sell templates. We engineer systems that hold.

7,000+
people studied, 12 countries
110+
source public methodology
Audit-first
clear return, or we don't build
Investment

Custom-built. Priced in the audit.

No fixed packages. Most focused builds start around $5,000 setup + $2,000/mo and scale with scope — but the exact number is set once the audit shows what’s worth building, and what it’s worth to you.

Every engagement includes
Full operations audit + ROI blueprint
Custom agents, trained on your brand
End-to-end workflow automation
Live command-center dashboard
~30-day deployment, zero disruption
Monthly optimization + reporting
The guarantee

If the audit doesn’t show a clear, measurable return — we tell you, and we don’t build. No audit fee. No pressure. No pitch.

Apply for a Free Audit → See full pricing
Go deeper

The thinking behind the build.

Other industries

Built for your world, too.

Questions

Straight answers.

What can AI agents do for e-commerce brands?

For e-commerce brands, agents handle the high-volume, rule-shaped work that eats your team's day: 24/7 support agent (tracking, returns, faq), abandoned-cart & browse-abandon recovery, post-purchase & retention sequences, review & ugc collection, and more. They run 24/7, respond in seconds, and never drop a lead or forget a follow-up — while a human stays in the loop for anything that needs judgment.

How much does it cost?

Every build is custom and priced after a free audit — we only build where the return is clear on paper. There are no fixed packages, because no two businesses leak in the same place. The audit shows exactly what's worth automating and what it's worth to you.

How long until it's live?

Typically live within 30 days of kickoff, integrated with the tools you already use, with no disruption to how you run today. The audit comes first; building only starts once the return is clear.