Refund Policy

Last updated: 24 June 2026

We want you working with something you believe in — not paying for something that isn’t right for you. Here’s how refunds and cancellations work.

Subscriptions (Marsa Coach)

• Cancel anytime from your Whop account. Cancelling stops the next renewal; you keep access until the end of the period you’ve already paid for.
• We don’t charge cancellation fees and don’t pro-rate or refund partial months once a period has started.
• If you were charged after cancelling, or charged in error, email us and we’ll make it right.

Digital programs (Playbook, Longevity, NextGen)

• These unlock instantly, so there’s no automatic refund window. Instead we stand behind them with a 90-day do-the-work guarantee: run the full program — show up for the daily action and the evening check-in with your coach — and re-take your baseline assessment at the end. If you did the work and your score hasn’t moved, email us for a full refund.
• A missed day here and there is fine — the program extends, it never fails. The guarantee asks only one thing: that you actually run it. Because the check-ins happen in the coach chat, “doing the work” is something we can both see.
• Refunds may be declined where there’s clear evidence of abuse (e.g. copying the full program, then requesting a refund without engaging with it).

The Ikigai Creator & tools ($27–$37)

Because we begin building your custom tool immediately on purchase, these are non-refundable once the build has started. If something went wrong with your build, contact us — we’ll fix it or make it right.

How to request a refund

Email hello@marsa.ai from the address you purchased with, and tell us what you bought. Approved refunds are returned to your original payment method through Whop, usually within 5–10 business days depending on your bank.

Partner commissions & refunds

If a sale you referred is later refunded or charged back, the related commission is reversed, since commissions are paid on net revenue.

Contact

hello@marsa.ai